Tiny Healers

1. INTRODUCTION

TinyHealers ("we", "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pediatric telehealth platform and services.

By using TinyHealers, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

Personal Information

Parent/Guardian: Name, phone number, email address, age
Child/Patient: Name, age, weight, medical history
Emergency contact information
Payment information (processed securely through Razorpay)

Medical Information

Symptoms and chief complaints
Medical history and current medications
Drug allergies and previous treatments
Consultation records and prescriptions
Follow-up communications

Technical Information

Device information and operating system
IP address and location data
Browser type and version
Usage analytics and session recordings
WhatsApp number and message history

Payment Information

Payment method details (via Razorpay)
Transaction history and receipts
Billing address
Refund requests and processing

3. HOW WE USE YOUR INFORMATION

Primary Uses:

Providing pediatric consultations
Creating and sending digital prescriptions
Processing payments securely
Scheduling and managing appointments
Facilitating doctor-patient communication
Maintaining medical records

Secondary Uses:

Improving service quality
Training and quality assurance
Platform analytics and optimization
Customer support
Legal compliance
Emergency contact if required

4. INFORMATION SHARING AND DISCLOSURE

WE DO NOT SELL YOUR DATA

We never sell, rent, or trade your personal or medical information to third parties for marketing purposes.

We may share information with:

Healthcare Providers: Consulting pediatricians for treatment purposes
Service Providers: Razorpay for payments, WhatsApp for communication
Legal Authorities: When required by law or to protect safety
Emergency Services: In case of medical emergencies
Business Partners: Only with explicit consent and for specified purposes

5. DATA SECURITY

Security Measures:

Encryption: All data transmission uses SSL/TLS encryption
Secure Storage: Patient data stored in encrypted, HIPAA-compliant servers
Access Controls: Multi-factor authentication for healthcare providers
Payment Security: PCI-DSS compliant payment processing via Razorpay
Regular Audits: Periodic security assessments and updates
Staff Training: Regular privacy and security training for all employees

6. YOUR RIGHTS

Access Rights:

View your personal information
Download medical records
Access consultation history
Review payment transactions

Control Rights:

Update personal information
Delete account (subject to legal requirements)
Opt-out of marketing communications
Request data portability

7. COOKIES AND TRACKING

We use cookies and similar technologies to:

Maintain your login session
Remember your preferences
Analyze platform usage
Improve user experience

You can control cookie settings through your browser, but some features may not work properly if disabled.

8. DATA RETENTION

Medical Records: Retained for 7 years as per medical regulations
Payment Information: Retained as per financial regulations
Personal Data: Retained while account is active or as legally required
Analytics Data: Anonymized and retained for service improvement

9. CHILDREN'S PRIVACY

Special Protection for Children:

We only collect child information with parental consent
Parents/guardians have full control over child's medical data
Extra security measures for pediatric records
No marketing communications sent to children
Child data is never used for non-medical purposes

10. THIRD-PARTY SERVICES

Integrated Services:

Razorpay: Payment processing (governed by Razorpay's privacy policy)
WhatsApp Business: Communication platform (governed by Meta's privacy policy)
Analytics Tools: For service improvement (anonymized data only)
Cloud Services: Secure data storage and backup

11. INTERNATIONAL USERS

TinyHealers primarily serves users in India. If you access our services from outside India, your data may be transferred to and processed in India, where it will be subject to Indian privacy laws and regulations.

12. POLICY UPDATES

We may update this Privacy Policy periodically
Users will be notified of significant changes via email or platform notifications
The "Last Updated" date will reflect the most recent version
Continued use after updates constitutes acceptance of new terms

13. DATA BREACH NOTIFICATION

In case of a data breach:

We will notify affected users within 72 hours
Relevant authorities will be informed as required by law
We will take immediate steps to secure the breach
Affected users will receive guidance on protective measures

14. CONTACT INFORMATION

For privacy-related questions, concerns, or requests, please contact us:

Email: privacy@tinyhealers.com

General Contact: contact@tinyhealers.com

Phone: +91 7829991118

Address: TinyHealers Healthcare Services, Bengaluru, Karnataka, India

For privacy concerns, you can also reach us at contact@tinyhealers.com

Your Trust is Our Priority

By using TinyHealers, you acknowledge that you have read, understood, and agree to our Privacy Policy. We are committed to protecting your family's privacy and medical information.